PRIVACY POLICY

1. Who We Are

> RakuPlays.com is a community Minecraft server established in 2020, offering multiple game modes including:

• - Survival
• - SkyBlock
• - Creative
• - Minigames
• - Parkour

> This Privacy Policy explains how personal information is collected and processed while using our services.

2. Information We Collect

> RakuPlays collects only limited information required to operate and moderate the server.

> This may include:

3. Raky Games Online Leaderboards

> When using the Raky Games Online section of the website, players may voluntarily provide:

• - A chosen display name
• - Nickname
• - Alias
• - Minecraft username

> This information is used solely for:

• - Displaying public highscores and leaderboard rankings
• - Identifying repeat entries
• - Preventing leaderboard abuse and score manipulation

> Players are strongly encouraged not to use their real name or other personal information when submitting leaderboard names. Unlike the Minecraft server, where usernames and IP addresses may be recorded for moderation and punishment purposes, the Raky Games Online system only stores the information necessary to maintain highscores and leaderboards. RakuPlays does not use leaderboard names for marketing purposes and does not sell or share this information with third parties. Users may request the removal of a scoreboard entry by contacting: support@rakuplays.com

4. Declaration

> RakuPlays is intended for users aged 13 years and older. Users under the age of 13 should not create accounts, use community chat systems, or submit personal information without verifiable parental consent where required by applicable law.

5. Website Accounts, Community Chat & Age Verification

> To provide certain website features, RakuPlays may collect and store:

• - Email addresses
• - Usernames
• - Display names or aliases
• - Date of birth
• - Age verification information
• - IP addresses
• - Chat messages and community activity logs

> This information is collected for purposes including:

• - Account creation and authentication
• - Community moderation
• - Maintaining chat services
• - Preventing spam, abuse, and fraud
• - Age verification
• - Protecting the safety of our community
• - Enforcing the Terms of Service

6. Age Verification

> Certain services may require users to confirm that they are 13 years of age or older before participating.

> Date of birth information is collected solely to:

• - Confirm eligibility to use community features
• - Comply with applicable privacy and online safety regulations
• - Help ensure a safe environment for players

7. Community Chat Data

> Messages sent via website chat systems, forums, private messaging systems, or similar community features may be logged and reviewed by authorised administrators or moderators for:

• - Rule enforcement
• - User safety
• - Abuse investigations
• - Security purposes

> Users should not submit sensitive personal information through public or private chat systems.

8. Selling of Personal Information

> RakuPlays does not sell, rent, trade, or monetize personal information belonging to its users.

> Personal information collected by RakuPlays is used solely for operating and maintaining the services provided by RakuPlays.

9. Third-Party Services

> Certain services may be operated by trusted third-party providers, including:

• - Tebex (store and payment processing)
• - Website hosting providers
• - Anti-spam or security providers
• - Analytics services

> Where third-party providers process user information, they do so under their own privacy policies and applicable legal obligations.

10. Information We Do Not Collect

> RakuPlays does not directly collect or store:

• - Credit card details
• - Banking information
• - Payment credentials
• - Government identification documents

11. Tebex Store Purchases

> RakuPlays uses Tebex to process all purchases made through our web store.

> When you make a purchase, Tebex acts as the payment processor and handles payment-related information and relevant GDPR obligations associated with those transactions.

> Information collected during purchases is subject to:

• - Tebex Terms and Conditions
• - Tebex Privacy Policy

> We recommend reviewing Tebex's policies directly for information on how purchase data is collected, stored, and processed.

12. Why We Process Data

> We process collected information for legitimate interests, including:

• - Operating the Minecraft server
• - Maintaining player accounts
• - Enforcing server rules
• - Preventing abuse and fraud
• - Protecting the safety and integrity of the community
• - Resolving disputes and appeals

13. Data Sharing

> RakuPlays does not sell player information.

> Information may only be disclosed when:

• - Required by applicable law
• - Necessary to protect the server, staff, or players
• - Required to investigate fraud, abuse, or security incidents

14. Data Retention

> Minecraft usernames and moderation-related records may be retained for as long as reasonably necessary to:

• - Maintain server operations
• - Enforce punishments
• - Protect the integrity of the community
• - Resolve disputes and appeals

> Data that is no longer needed may be deleted at our discretion.

15. GDPR Rights

> Where applicable under the UK GDPR, EU GDPR, or related privacy laws, players may have the right to:

• - Request access to their personal data
• - Request correction of inaccurate data
• - Request deletion of personal data where legally applicable
• - Object to certain processing activities
• - Request information about how their data is used

> Some requests may be limited where data must be retained for security, abuse prevention, or legal compliance purposes.

16. Security

> We take reasonable measures to protect information stored by RakuPlays from unauthorized access, misuse, or disclosure.

> However, no online service can guarantee absolute security.

17. Children's Privacy

> RakuPlays is intended for a general gaming audience.

> Parents or guardians who believe a child has provided personal information beyond what is necessary to use the server may contact us regarding its removal where applicable.

18. Changes to this Privacy Policy

> We may update this Privacy Policy periodically.

> Continued use of RakuPlays following publication of any changes constitutes acceptance of the updated policy.

19. Contact Information

> For privacy-related questions or requests, please contact us via:

• - https://RakuPlays.com
• - Official RakuPlays Discord
• - Any available support contact listed on our services

> Disclaimer: RakuPlays is an independent Minecraft community and is not affiliated with, endorsed by, sponsored by, or approved by Mojang Studios or Microsoft.